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Rite Aid

(3.1) - 130 Reviews

Customer Reviews

Frederick M.
★★☆☆☆

Since my visit to the pharmacy in Hollywood Hills West, I have to say I was pretty frustrated with the overall service. I went in hoping to quickly pick up my prescription, but it turned into quite the ordeal. First off, the staff were unresponsive when I had questions, which really added to my irritation. I noticed a lack of clear communication, especially on the phone when I tried to check if my prescription was ready. Plus, they seemed to be out of stock on common medications, which is just not ideal. I think they could really improve on customer service and keeping better inventory. I want to support local businesses, but my experience left a lot to be desired.

Dana H.
★★☆☆☆

It’s hard to express how disappointed I felt after trying to get my inhaler prescription transferred here. I’ve had asthma for years, so I rely on my inhaler quite a bit, and I thought the convenience of the local pharmacy would make things easier. Unfortunately, the customer service was just not up to par. I reached out multiple times, and every time I either got put on hold forever or just wasn't able to connect to someone who could help. I had a particularly frustrating call with Ari, the manager, who seemed overwhelmed and a bit dismissive of my concerns. I know everyone has bad days, but when you’re trying to manage a health issue, you really need reliable support. I hope they can work on improving their phone system and staff training because I genuinely want to see this place succeed and be a helpful resource for the community.

April F.
★★☆☆☆

I’ve been going to this spot in Hollywood Hills West for a few months now, mostly for those must-have pharmacy items. Honestly, my experiences have been pretty frustrating. It always seems like they’re out of stock on the basics, and when you finally find what you need, the checkout process feels like a marathon! I mean, I love keeping things local, but the speed of service really needs to pick up. Maybe if they can get their stock and staffing sorted out, it could turn into a go-to for my pharmacy needs. Until then, I might have to keep looking!

+13238764466
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7900 W Sunset Blvd, Los Angeles, CA 90046

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