West Village Rehabilitation & Nursing Center

When I first brought my mother here for rehabilitation, I was a little apprehensive. Finding quality care for a loved one can be daunting, but I must say, the experience has been overwhelmingly positive. The staff here are so kind and attentive—it's like a breath of fresh air amidst the stress of caregiving. They not only provided comprehensive nursing care, but you can clearly see how much they genuinely care for the patients, treating them with love and respect. My mother has received skilled nursing care tailored to her needs, and the physical therapy sessions have really made a difference in her recovery. I also appreciated the recreational activities offered; it’s heartwarming to see her engaged and enjoying her time, which makes a huge difference in her overall spirit. The social services assistance was another highlight. They really considered her emotional and social needs, which is often overlooked in healthcare settings. My only suggestion for improvement would be the food quality; it could use a bit of an upgrade. Overall, this place has been a wonderful support for us, and I'm so grateful for the care my mother has received.

What impressed me the most about my experience was the warm and welcoming atmosphere throughout my rehabilitation journey. Initially, I had some serious anxiety about the whole process, but the staff made a genuine effort to put my mind at ease. They were not only skilled but also caring and considerate, really taking the time to understand my needs. Each time I attended my sessions, I could feel myself making progress, from physical therapy to the specialized programs they offered. The combination of personalized attention and effective treatments helped me navigate through and significantly reduce my anxiety. I'm incredibly grateful for their support and for helping me successfully complete my rehab. I'd highly recommend this place to anyone looking for compassionate care on their recovery journey.

To my surprise, my experience here after spinal surgery turned out to be a mixed bag. The atmosphere had its moments, especially during therapy sessions where the skilled staff really shone. They were supportive and encouraging, making it easier to face the grueling recovery process. However, I was quite disappointed with the aide assistance. Some of them seemed a bit hostile, which was not what I needed during such a vulnerable time. Another aspect that could definitely use some attention is the cleanliness of the dining tables. After all, a clean space should be a given, especially in a place focused on health and recovery. It would also be helpful to ensure discharge referrals are completed properly, as I felt a bit lost when it was time to leave. While they do have some great therapists and caring registered nurses, the inconsistency in aide support really put a damper on my overall experience. I believe there's potential for improvement, which could really enhance patient recovery journeys. I just hope they take the feedback to heart!