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The Spa At Biltmore Village

(4.4) - 99 Reviews

Customer Reviews

Penny B.
★★☆☆☆

The moment my husband and I walked into The Spa at Biltmore Village for our special couples massage, I was excited to celebrate our 15th anniversary in a relaxing environment. Unfortunately, the experience fell short of what I was hoping for. While the ambience was lovely, the quality of the massage was disappointing—definitely not the rejuvenating experience we anticipated. Communication was a bit lacking, especially regarding ticket requirements, which added to our frustration. We expected more from Drs. Mary & Remi, especially after hearing such great things about them. I really think clearer communication and some attention to detail would go a long way here. Overall, I left feeling more stressed than relaxed. 😕

Janet N.
★★★★★

I’ve been looking for the perfect spot for a mani, and I think I finally found it! Savanna, the nail technician, was so friendly and really took her time to ensure my manicure was perfectly done. It was such a relaxing experience, and the atmosphere just made it even better. I left feeling like my hands were transformed, and I couldn't stop admiring the shine! If you're in the area and want to treat yourself to some nail love, this is definitely the place to go!

Patsy F.
★★☆☆☆

If you’re looking for a tranquil escape, my recent experience was a mixed bag. I booked a special mother/daughter massage package, hoping for some quality relaxation time, but sadly, it didn't quite hit the mark. The 60-minute massage felt rushed, and instead of leaving rejuvenated, we ended up feeling a bit frustrated. The scalp massage was more of a tickle than a treat, which was unfortunate because I had high hopes for some deep relaxation. Also, a facial wasn’t really worth it—my skin didn’t feel any different afterward, and what’s the point of that? Plus, the hot water was lukewarm at best, which took the edge off the whole pampering vibe we were aiming for. I think they could really benefit from honing in on the quality of their services and putting a little more care into the details. I’d love to see improvements because I believe this spot has potential and I want it to be great!

+1 828-277-2639
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18 Brook St Ste 104, Asheville, NC 28803, USA

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Body Treatments

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Facials

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Nail Care Services

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Professional Waxing

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