Refresh Psychotherapy

I’ve been trying to find the right psychotherapy match in Manhattan, and I really had high hopes for Refresh Psychotherapy. The atmosphere felt welcoming, but unfortunately, my experience left me a bit frustrated. While the place has a great vibe, I felt like the therapist I worked with was relatively inexperienced, which impacted the quality of the sessions. I believe it would be beneficial for them to pair clients with more seasoned professionals instead of interns. It’s tough navigating mental health support, and I was looking for more depth in our conversations. I want to leave with practical takeaways and feel understood, but I didn’t quite get that here.

When I reached out for a consultation, I was hoping to quickly find the right therapy service for my needs. Unfortunately, the experience was a bit frustrating. The initial communication with the intake liaisons felt disorganized, which added to my confusion about what services were actually available. I had to repeat my questions multiple times, and I didn’t feel like I was getting the clarity I needed. It would be helpful if there could be better communication between the intake team and the therapists, so that when clients have inquiries, they can receive more straightforward answers. Despite this hurdle, I believe there are valuable services offered here, and with some improvements in their communication, it could be an excellent resource for those seeking mental health support.

I was disappointed with my experience during my occasional visits for psychotherapy. Initially, I sought mental health support with hope, but the interactions I had were concerning. While Keeley Teemsma English, the LCSW, seemed knowledgeable, the overall atmosphere felt unprofessional, especially among the staff. I was surprised to find that instead of feeling uplifted, I left with more questions than answers. There were moments where conflict resolution was clearly absent, which not only affected the sessions but also left a lingering doubt about the quality of care. It's unfortunate, as I genuinely wanted to find a safe space for my mental wellness. I would suggest a need for improvement in professionalism and better staff dynamics in order to enhance the overall client experience.