ProResults Austin Drug & DNA Testing

I never expected my visit to ProResults Austin Drug & DNA Testing to leave me feeling more frustrated than relieved. While I appreciate their affordable pricing compared to other testing facilities, the staff's demeanor was a letdown. I found them to be quite rude, which really put a damper on the experience. It felt like I was just another number instead of a valued client. They offer a range of services, and I wanted to explore their genetic testing options, but the interaction made me reconsider. They could definitely improve their customer service to match the quality of their affordable prices.

Right from the start, my experience at ProResults Austin Drug & DNA Testing was a bit of a letdown. I visited for a drug screening required for my job, and while the testing process itself was straightforward, the front desk service left much to be desired. The person at the front was a bit brusque, which really put a damper on the whole vibe. I get that not everyone is having a great day, but a polite attitude goes a long way, especially in a service-focused business. I was hoping for a more welcoming atmosphere. Overall, the testing went fine, but I left feeling a tad disappointed by the customer service. With a bit of attitude adjustment from the staff, this place could be so much better!

It wasn’t long before I regretted my decision to use their services. I showed up for a simple drug test, and from the get-go, the staff seemed disinterested and rather rude. I get that everyone has off days, but when you're dealing with sensitive matters like testing, a little professionalism goes a long way. I felt like an inconvenience rather than a patient. The process felt more rushed than reassuring, and honestly, it left me feeling quite disappointed. I hope they can take a moment to consider how their attitude impacts those who come in seeking assistance.