Presbyterian Kaseman Hospital

I’ve been feeling under the weather lately, so I decided to stop by for a medical consultation in Albuquerque. The team was knowledgeable and took the time to understand my flu-like symptoms. From the start, I appreciated how thorough the doctor was—she went beyond just a quick check-up and really addressed all my concerns. While the care I received was fantastic, I did notice that the welcoming nature of some staff could use a bit of improvement. A smile goes a long way, you know? However, the overall environment was professional and comforting, and I felt grateful for the attention I received. I left with a clear treatment plan and a sense of relief, knowing I’m on the right path to recovery. Taking care of our health is so important, and if you're in the area looking for compassionate medical care, I’d definitely recommend giving them a visit!

I wasn't expecting my visit to be so distressing. I came in seeking emergency care, but the entire experience left me feeling more traumatized than relieved. The initial interaction with the staff felt rushed and unprofessional; I felt like just another number in a busy system. Charge Nurse Pearl seemed overwhelmed, and while I get that emergencies can be chaotic, a little communication goes a long way. Nurse Danielle was not much better, and at times, I found myself more confused than informed. It's disheartening because during such vulnerable moments, all I really wanted was a sense of reassurance and care. Even security guard Joshua, who I presumed would help with a sense of safety, didn't seem engaged with the situation. It wasn't just the lack of a warm welcome; it was the entire vibe that made me question the level of care being provided. I'm all for busy hospitals doing their best, but I think they need to emphasize employee training and improve communication among staff. I wish I could say I had a better experience, but I walked out feeling even worse than when I walked in.

After my visit to a facility in Albuquerque for mental health support, I have mixed feelings. The care was somewhat comprehensive, and I felt that I was given personalized attention from my psychiatrist, which was comforting. However, the interactions with the nursing staff left much to be desired. They seemed overwhelmed and, at times, a bit dismissive, which added to my feelings of anxiety rather than alleviating them. Additionally, there were some hiccups with medication management that I think need real attention. I came in looking for support and left feeling a bit disappointed. I truly hope they can improve the nurse interactions and streamline their processes, as it’s so crucial for patients seeking help in a sensitive area like mental health.