Northwestern Medicine

What drew me to Northwestern Medicine was my urgent need for quick and efficient medical care. After a stubborn sore throat took me by surprise last week, I decided to check them out, hoping for some relief. From the moment I walked in, I was struck by the friendly and welcoming staff. They made the check-in process a breeze, and before I knew it, I was already being seen by a doctor. The efficiency of their service was impressive; everything felt streamlined without feeling rushed. I especially appreciated how the staff took the time to listen to my concerns and made sure I was comfortable throughout the visit. Honestly, it felt great to be treated like more than just a number. I went in thinking I would be stuck waiting forever, but I was in and out in no time. I would recommend trying to go early in the morning, especially on a weekday, to avoid the busier hours. Overall, my experience was fantastic, and I left feeling so much better. It's safe to say I'll be back if I ever need urgent care again!

While I was at the lab services facility in South Loop, I had high hopes for a quick visit. The staff were super friendly, which I appreciated, but the wait time was absolutely frustrating. I expected to be in and out, but after what felt like an eternity, I finally got my lab services done. I really think if they could work on reducing wait times, it would make a world of difference for people like me who just want to get their testing done and move on.

After spending time trying to get an appointment for a medical consultation, I was thoroughly disappointed with my experience. The check-in process felt chaotic, and when I finally approached the front desk, the staff were incredibly rude. I understand that hospitals can get busy, but a little kindness goes a long way in stressful situations. I left without being able to see the doctor, and honestly, I felt dismissed. I hope they can improve the way they handle patients and train their staff to be more courteous because right now, it just adds to the frustration. Visiting a hospital should feel like a supportive experience, not one that leaves you feeling worse than when you walked in.