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Mandarin Oriental, New York

(4.3) - 61 Reviews

Customer Reviews

Ellen K.
★★★★★

It wasn’t long before I slipped into a serene state during my 80-minute massage with Menja. From the moment I entered the dimly lit room, I felt enveloped in a soothing ambiance that melted my stress away. The friendly staff were attentive without being intrusive, and I truly felt cared for throughout the session. Menja's technique was both invigorating and relaxing, working out all the knots I'd built up from a hectic week. I left feeling rejuvenated and floating on air. If I had to suggest one improvement, I wish there had been a sauna to further enhance the overall experience, but honestly, it was perfect as is. Highly recommend for anyone seeking a little slice of tranquility!

Lillie L.
★★★★★

After spending time at the spa, I can wholeheartedly say it was one of the best decisions I've made for myself! The entire experience was absolutely lovely. Between the calming ambiance and the luxurious treatments, every single moment felt like a mini vacation. The highlight for me was the signature massage, which completely melted away my stress. I was so relaxed that I practically floated out of the treatment room! Also, I appreciated the little touches, like the refreshing snacks available between treatments. However, they could do a better job of replenishing the snacks more quickly; I found myself eyeing the last slice of fruit a few too many times. Overall, though, this spa visit was an incredible treat that I can't recommend enough!

Wesley W.
★★☆☆☆

I can’t say I walked away from my recent visit feeling relaxed or rejuvenated. I was really looking forward to a pampering session with a massage and facial, but it turned out to be rather disappointing. First off, the steam room was out of order, which set a rather uninspiring tone before I even stepped into my treatments. The massage I received was just okay—nothing that made me feel like I was in good hands, and certainly no special techniques or care. I found the decor a bit dated and uninviting as well, which didn't help much. I hoped for a serene environment to relax in, but it felt more like an afterthought. On top of that, the staff seemed unresponsive; my questions were brushed off without much attention. I think they really need to rethink the experience they're providing—an upgrade in both the facilities and the treatment quality could make a world of difference. Overall, I left feeling underwhelmed and looking for a better spa option next time.

+12128058880
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80 Columbus Cir, New York, NY 10023

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