Jefferson Health

The moment I stepped into Jefferson Health in Center City East, I had high hopes for managing my health. However, my experience with the referral process left me feeling a bit frustrated. I came in seeking specialized care for my chronic conditions and hoped for smooth navigation through the medical system. While the primary care team was genuinely kind, the communication felt a bit lacking. I found myself stuck waiting longer than expected for referrals and facing additional out-of-pocket expenses that were quite a surprise. 😕 It would be fantastic if they could improve that aspect of their service! It would not only help patients like me access the care we need, but also reduce unnecessary stress. Despite this hiccup, I appreciate their dedication to family medicine and the overall atmosphere at Jefferson Health, and I’m hopeful they can enhance their communication moving forward. ❤️

When I decided to get a medical examination and go in for a vaccination, I went in hopeful, but I left feeling pretty frustrated. The staff seemed a bit disorganized, and during my blood pressure reading, I felt like I was part of a game show rather than a health assessment—let's just say it wasn’t exactly accurate. This led to a long conversation about medications I may not even need. Not only that, but I came out with pain from the vaccination; it felt like a wrestling match with the needle! I wish there had been better training for the staff and some quality assurance in place. I want my healthcare experience to feel professional and reassuring, not like I've just rolled the dice. There's room for improvement here, and I hope they take it seriously before I consider going back.

I was really hoping to schedule an urgent appointment, but my experience left me feeling super disappointed. The staff I interacted with seemed so impatient and honestly a bit rude. I totally understand that things can get busy, but a little kindness and patience would go a long way, especially when someone is in need. It would be great if they could improve their customer service because I really wanted to be taken seriously. I’m not sure if I'd try to go back anytime soon. 😞