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Jefferson Health

(2.9) - 56 Reviews

Customer Reviews

Gerald S.
★★☆☆☆

The moment I stepped in, I was hoping for a seamless check-in process, but I left feeling quite frustrated. The medical charting situation was a bit of a mess—there seemed to be gaps in communication regarding documentation. I found the staff to be unresponsive when I inquired about my charts, which only added to the stress of my occasional visits. It would be fantastic if they could enhance accountability and clarity in their processes, as I really want to make the most of the services offered here.

Michelle M.
★★★☆☆

I walked in feeling a mix of hope and a little frustration. My appointment was scheduled quite a while ago, but I ended up waiting quite a bit longer than expected. When I finally got to see the doctor, I was relieved, but I had hoped for a smoother experience. I get it; life gets busy, especially in Center City, Philadelphia! It would be great if the staff could communicate better about delays and over-scheduling. I felt a bit uninformed during my wait, which added to my frustration. On the plus side, once with the doctor, I received the medical consultation I needed. I just wish the process flowed more smoothly. I’m planning to go back occasionally simply because the care is important to me, but I’d love to see some improvements in communication next time.

Marilyn R.
☆☆☆☆

It wasn't long after I booked my appointment that I started feeling uneasy about the whole experience. I was initially assured that my visit would be fully covered by insurance, but when the bill arrived, I was taken aback by how much I owed. The confusion around what was covered definitely left a bad taste. Additionally, when I reached out for clarification, the staff seemed dismissive and unprofessional, which added to my frustration. It's really disheartening when communication fails like this—perhaps they could improve on that front to avoid disappointing others in the future.

+12159559555
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2130 Spring Garden St, Philadelphia, PA 19130

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