HonorHealth

The first time I walked into the facility in Glendale, I felt a sense of calm wash over me. I was there for a stitching procedure, and honestly, I was a bit anxious about it. But from the moment I was greeted by Olivia and Dr. Hong, all my worries melted away. They were so kind and professional, answering all my questions with genuine understanding. During the procedure, their calm demeanor made it surprisingly easy to manage my anxiety. I came away not just feeling physically better but also genuinely appreciative of how I was treated, which is something rare these days. Highly recommend this spot for anyone looking for compassionate care!

To my surprise, my experience here was quite disappointing. I brought my daughter in, hoping for some compassionate care, but the front office staff really let us down. They seemed rude and unhelpful, which was not what I expected at all. We were looking for a place that prioritizes patient care, especially for kids, but the attitude we received made the visit uncomfortable. The medical staff, when we finally got to see them, were fine, but it really felt like a missed opportunity for better customer service from the onset. I’d suggest they focus on improving their front office interactions to create a more welcoming atmosphere.

During my time at HonorHealth in Glendale, I had a mixed experience. The medical assistant was super friendly and knowledgeable, which made me feel reassured. However, I was quite disappointed with the wait time; it felt longer than necessary. I really think they could benefit from a better triage or appointment system to help streamline things for everyone. Overall, the care I received from the doctor was excellent, but the waiting was a bit of a bummer.