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Hand & Stone

(4) - 86 Reviews

Customer Reviews

Leah W.
★★☆☆☆

I’ve been going to my local spa in Georgetown for about a year now, hoping to make it a monthly self-care ritual. While the treatments themselves—particularly the facials and massages—can be rejuvenating, I find myself leaving each time with a slight feeling of dissatisfaction. My most recent visit was particularly disappointing due to the poor customer service I experienced. I had some queries about their product exchange policy after my facial, and the staff seemed rushed and uninterested in resolving my concerns. I left feeling more stressed than when I arrived, which is the opposite of what a spa day should be. I genuinely think they need to work on their communication and be more responsive to customers. I wish I could recommend this place wholeheartedly; the ambiance and services are lovely, but the customer experience needs significant improvement.

Marilyn R.
★★★☆☆

After my first few visits for monthly facial services in Georgetown, I had high hopes of finding my go-to beauty haven. The facials themselves were relaxing, and I loved the atmosphere. However, I encountered some frustrating communication issues regarding a partial refund I was promised after a scheduling mishap. I found some staff members incredibly friendly and helpful, yet others were unresponsive, which made the experience inconsistent. I really wish there was better follow-up on refund matters because it’s important to me as a regular client. Overall, the treatments are nice, but they need to refine their communication strategy to keep loyal customers happy.

Letitia G.
★★★★★

After experiencing a massage and facial at Hand & Stone, I truly felt like a new person! From the moment I walked in, the atmosphere was both calming and inviting. The staff was incredibly friendly and welcoming, making me feel special right from the start. My massage therapist, Heather, worked wonders on my tense muscles and used just the right amount of pressure—completely relieving the stress that had built up during the week. I opted for their peppermint aromatherapy, and wow, it added such a refreshing vibe to the session! For my facial, I chose the Anti-Aging Collagen Facial, and my skin has never felt so rejuvenated. I could literally feel it absorbing all the nourishing products. I left feeling well cared for and extremely relaxed. It's safe to say I'll be making this a regular part of my self-care routine!

+15122134846
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1225 S I-35 Frontage Rd Suite 115, Georgetown, TX 78626

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Services Offered

Aromatherapy

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Eucalyptus Aromatherapy

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Lavender Aromatherapy

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Peppermint Aromatherapy

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Lactic Acid Peel

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MD Power-C Peel

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Lactic Peels

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Salicylic Peel

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Signature Facial

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