Franciscan Health

While I waited in the emergency room in Dyer, Indiana, I was hoping for a swift visit, given my recent experience with dehydration. Instead, it turned into a frustrating ordeal. I arrived expecting to be seen fairly quickly, but the wait was long, and I felt like I was often left in the dark about my situation. I understand that emergencies happen and staff can be overwhelmed, but the lack of communication was disheartening. I could see the medical staff busy with other patients, but it felt like my concerns were being overlooked. A few updates on wait times and explanations would have gone a long way to ease my worries. I needed care and clarity, and unfortunately, that experience didn’t meet my expectations. I really hope they can find ways to enhance their communication and improve the overall efficiency for patients in the future.

I wasn’t expecting much from my recent allergy testing experience, but what I got was a bit frustrating, to say the least. The atmosphere felt pretty rushed, and it seemed like the staff were overwhelmed. I went in hopeful for some answers, but after my appointment, I was left hanging—no response on my results. I found myself calling a couple of times, but communication was lacking; each time felt like I was talking to a wall. I think they really need to step up their game when it comes to keeping patients informed. It can be disheartening when you're just trying to manage your health and end up feeling ignored. I genuinely hope they work on this, as their services have potential if they can improve their response times.

Not long after my daughter started showing signs of distress, I decided to seek immediate help for her. I had high hopes when I walked into the facility, but unfortunately, those hopes quickly faded. The waiting time felt endless, and when we finally got to see someone, I was met with frustration rather than understanding. The staff seemed overwhelmed and a bit rude, which only added to my concerns. It's incredibly stressful as a parent to feel like your child’s needs aren't being met promptly, especially when you're in a crisis. I believe that improving staff attentiveness and shortening the wait time could really make a difference for families seeking help. I left feeling more anxious than when I arrived, which is not what I expected at all. I genuinely hope they can make some significant improvements soon.