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Family Service Agency

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Customer Reviews

Kristin F.
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Upon entering the office in North Mountain Village, I felt a little hopeful about my counseling session. I've been dealing with some anxiety and thought that talking to someone might help. Unfortunately, that feeling quickly faded. The atmosphere felt more cold than welcoming, and I felt a bit dismissed by the staff members. While I understand that everyone has off days, I was really taken aback by how rude the counselor was during our interaction. It made me feel even more anxious, which was the opposite of what I was hoping for. I had expected some level of professionalism given the importance of mental health support, but that wasn’t the case here. Going forward, I truly hope they work on their staff training because, honestly, the experience left me feeling more overwhelmed than I was before. This isn’t the supportive environment I need when seeking help with my medication management and overall wellness.

Nelson P.
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Right from the first session at Family Service Agency in North Mountain Village, I felt welcome and understood. The staff was incredibly caring and knowledgeable, which made discussing my mental health challenges a lot easier than I anticipated. I really appreciated how they created a safe and non-judgmental space for me. My only hiccup was the occasional instability in therapist availability, but overall, my experience has been positive. If you're in Phoenix and seeking mental health support, I wholeheartedly recommend checking them out!

Erica M.
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After my first session at Family Service Agency, I felt a wave of relief wash over me. Nita Russell, my counselor, was not only professional but incredibly caring, making it easy to open up about my struggles with addiction. I came in seeking recovery and some education on addiction, and through our discussions, I found clarity and a new perspective. The environment was warm and welcoming, which really helped ease my anxieties. I left each session feeling more empowered and ready to tackle my challenges. If you're looking for support in your journey, I can't recommend them enough!

+16028631862
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10220 N 31st Ave, Phoenix, AZ 85051

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