Fairmount Behavioral Health System

After my first stay at Fairmount Behavioral Health System, I genuinely feel like a new person. I came in struggling with depression, rating it a 5 out of 5, and I can confidently say I left with it down to a 1. The staff in the women’s trauma unit were wonderfully supportive and friendly, making the journey so much easier. They focused not just on treatment, but also on teaching me effective coping skills that I can use in daily life. I've seen such significant improvement, and I’m thankful for the help I received. If anyone is in need of mental health support, I highly recommend considering Fairmount.

I wasn’t expecting my experience to be quite like what I encountered. I went in seeking help for my mental health struggles, but unfortunately, the staff interaction left a lot to be desired. While I know that the field of mental health can be challenging, I found some staff members to be quite mean and dismissive, which just added to my feelings of disappointment. It’s tough enough to muster the courage to seek help without feeling belittled or unheard. I do believe there's great potential for the services offered here, especially for those dealing with both mental health and substance use issues, but staff communication really needs improvement. Clearer interactions and a more compassionate approach could go a long way in making patients feel safe and understood. I left feeling more discouraged instead of the hopeful boost I enviously observed in some other patients. I hope management takes steps to address these concerns because many people, like myself, are opting to seek help in an environment that feels supportive and nurturing. It’s all about feeling seen and cared for; I think this place has it in them to do better.

I had no idea what to expect when I sought mental health support in Roxborough-Manayunk, but I was definitely hoping for a positive experience. Unfortunately, my time there left me feeling frustrated. The staff, including Mr. C, were quite rude, which made it tough to even feel comfortable enough to discuss my issues. I tried a few therapy sessions, but I couldn’t shake the feeling that I wasn't receiving the individualized attention I really needed. I believe more one-on-one therapy would make a world of difference. Overall, I didn’t see much improvement in my well-being, and it’s a shame because I truly hoped to find a supportive environment to help me heal.