Dental Dreams

When I recently visited this dental office in Germantown, I was hoping for a smooth experience with my insurance assistance. The staff was genuinely helpful, but I noticed they seemed a bit inexperienced. It took longer than expected to get the information I needed, which was a bit disappointing. I believe a little improvement in front desk professionalism would go a long way. Overall, it was okay, but I wish things had gone a bit more seamlessly.

I wasn’t very pleased with my recent visit to a local dental office in Germantown, Philadelphia. I went in for a routine check-up and cleaning, hoping to get some professional dental care. While the clinic itself is quite nice and conveniently located, my experience with the staff left a lot to be desired. The receptionist was rather rude when I asked a couple of questions about the services they offer, which felt dismissive. I understand that everyone has off days, but it made me feel unwelcomed and rushed. I thought that a little more professionalism could set the tone for a better patient experience. The dentist I saw was knowledgeable, but I left feeling frustrated with the interaction I had before even getting started. A little kindness goes a long way in making patients feel comfortable. I hope they can find a way to improve customer service in the future, because I truly believe they have potential if they focus on the patient experience more.

I was pleasantly surprised by my recent dental cleaning experience. Dr. B has such a gentle touch—it felt more like a relaxing spa day than a trip to the dentist! I walked in a little anxious, but the friendly staff made me feel right at home. The cleaning was thorough yet super comfortable, which I really appreciated. If you're looking for a place that cares about your dental hygiene and makes you feel welcome, this is it!