Citizen Care

After my visit, I was left feeling quite frustrated. I had arranged for a pick-up service to get me to my doctor’s appointment, but unfortunately, it didn’t happen. I understand that sometimes things can go wrong, but the lack of communication from the staff, particularly Megan, made the situation more stressful than it needed to be. I’d occasionally used this service before without issue, so this was disappointing. For those in need of reliable transportation, I suggest they improve their communication and overall reliability; it’s crucial when you're counting on them for medical appointments.

I couldn't believe how frustrating my experience with Citizen Care in Harrowgate, Philadelphia was. I was really counting on their non-emergency medical transportation for my dialysis appointment, but the service never showed up. I tried calling to get an update, but the staff just didn’t respond. It was a disappointing first-time experience, and I left feeling really stressed and unwell. I hope they can improve their communication because I know how crucial timely transport is for those of us who need regular medical care.

I’ve been using non-emergency medical transportation services here in Harrowgate, Philadelphia, for a couple of medical appointments recently, and I honestly have to say I'm quite frustrated. I was really counting on reliable transport to a specialist's office, but there was a mix-up, and I ended up without a ride for my important appointment. The staff I interacted with were lovely and polite, which makes it all the more disappointing. I think a little work on communication and reliability could really enhance the experience. I hope they can sort this out because when it works, it’s such a relief to have care like this in our community.