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CentroMed

(2.2) - 140 Reviews

Customer Reviews

Lillian F.
☆☆☆☆

When I first tried to set up my daughter's first medical appointment here, I was optimistic, especially given the services they offer for children. However, the experience left me feeling incredibly frustrated. After multiple attempts to communicate with the staff, it became clear that the scheduling process is in dire need of improvement. I arrived for our appointment only to find out it had been 'lost' and no one had bothered to inform us. It felt unprofessional, and my daughter’s health was put on the back burner. I really hope they can streamline their communication; it’s essential for parents seeking care for their little ones.

Dana V.
★★☆☆☆

I’d highly recommend this place for primary care, but I have to say, my experience with referrals left a lot to be desired. I mean, who knew trying to see a specialist could take so long? It felt like I was waiting for a bus that had no clear schedule! The staff, while nice enough, seemed overwhelmed and not very helpful when I asked about my referral. I just wanted to get the ball rolling, but the process felt sluggish and disorganized. I really hope they can streamline things because I want to come back; I genuinely like my PCP. It's just frustrating to hit a roadblock when you're trying to take good care of yourself. If they can nail down their referral system, this could be a fantastic place for healthcare.

Rodney B.
★★☆☆☆

It didn’t take long for my frustration to grow during my recent visit. I went in for a routine doctor's appointment, hoping to get my medication refill sorted out. However, the communication from the staff was less than stellar. I found Dr. Girgis to be nice enough, but the overall vibe was chaotic. I can't help but feel like I was just left hanging; it seemed like no one was on the same page regarding appointments. I ended up waiting longer than expected, and when I inquired about my concerns, the staff seemed a bit unresponsive. If there’s anything I wish they could improve, it would be getting their communication ducks in a row. I left feeling more confused than when I arrived.

+12109227000
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9135 Schaefer Rd, Converse, TX 78109

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