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Ben & Jerry'S

(4.3) - 322 Reviews

Customer Reviews

Ruby R.
☆☆☆☆

I never expected to feel so disappointed after visiting an ice cream shop, but here we are. It was a bustling day, and I thought it would be the perfect time to treat myself to some gluten-free ice cream—who doesn't love Cherry Garcia, right? However, upon entering, I was met with an unwelcoming atmosphere that just put me off immediately. The staff seemed overwhelmed, which is understandable, but their unfriendliness made it worse. I waited patiently at the counter, excited to order, but the employees barely acknowledged my presence. I noticed other customers being served but felt completely invisible. It felt like I'd walked into a place that simply didn't want to be bothered with my business. After a few minutes of awkward silence and glances exchanged with my fellow patrons, I eventually decided it was best to leave. It’s a shame because I had really hoped to enjoy a sweet treat, especially with a brand that’s known for its fun flavors and vibrant vibe. Maybe if there’s a chance to improve staff politeness and organization, it could really turn things around. Until then, I think I’ll take my ice cream cravings elsewhere.

Aubrey J.
★★★★★

I have to say, nothing compares to the joy of a scoop (or three!) of Ben & Jerry's on a sunny afternoon. 🍦 Their gluten-free flavors, like Cherry Garcia, are an absolute win for anyone avoiding gluten, and trust me, it tastes just as good as the classic! The staff there are super friendly, which just adds to the overall experience. I love how they make indulging in a treat feel so special. Whether I'm popping in for a quick cone or exploring new flavors, I always leave with a smile. Highly recommend it for anyone craving something sweet! ❤️

Juan A.
★★☆☆☆

It wasn’t long before I found myself at the Manhattan location, craving a scoop of Cherry Garcia. I mean, who doesn’t love that cherry-chocolate combo? But my excitement quickly turned into disappointment when I encountered a rather rude guy behind the counter. I get it, working with ice cream can be a scoop of chaos, but a little friendliness goes a long way, right? Plus, he seemed a bit impatient while I was trying to decide between flavors. A little more time to choose wouldn’t hurt! I think they could really improve their customer interaction, especially since folks are there to enjoy a treat. Overall, the ice cream is fantastic, but the customer service left me feeling a little, well, melted.

+12128666237
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2722 Broadway, New York, NY 10025

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Services Offered

Gluten-Free Ice Cream

Price: Price not available