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Baylor St. Luke'S Medical Group

(3.2) - 28 Reviews

Customer Reviews

Gloria A.
★★☆☆☆

Since my visit to the healthcare provider in Richmond, Aliana, I left feeling quite frustrated. I tried to schedule an appointment and faced a lot of difficulties. The phone availability was pretty poor, and I found the staff to be unresponsive, which made things even more challenging. I believe improving the phone response and having more staff available during regular hours could really enhance the experience. I had hoped for a smoother process, especially considering the services offered like chronic disease management and wellness visits, which are so important for our community.

Raul G.
★★☆☆☆

It wasn't long after I arrived at Baylor St. Luke's Medical Group for some routine laboratory tests that I started to feel a bit let down. The process for phlebotomy seemed to be a bit chaotic—there was a noticeable lack of organization that left me feeling frustrated. The phlebotomist I encountered felt untrained and perhaps a bit overwhelmed, which didn’t inspire much confidence. I've been to my fair share of clinics, and I've never seen a setup where the staff seemed so out of sync. I really wish they had a permanent phlebotomist on hand to streamline things. I know this is a vital service as part of chronic disease management, and organization would truly make a difference. Hopefully, they'll take some steps to improve this aspect; a little professionalism goes a long way!

+12816377390
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10615 TX-99, Richmond, TX 77407

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Services Offered

Chronic Disease Management

Price: Price not available

Cryotherapy

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Immunizations

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Wellness Visits

Price: Price not available