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Aveda Arts & Sciences Institute Austin

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Customer Reviews

Herminia V.
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I never expected to find such a welcoming and vibrant place for a haircut! From the moment I walked in, I felt at ease. The atmosphere was infused with positivity, and the staff was incredibly friendly, ready to help with any questions I had. My stylist took the time to chat with me about what I wanted and made me feel like a valued guest rather than just another appointment. The cut itself was just what I was hoping forβ€”fresh and stylish! I'm definitely coming back for my next trim!

Megan D.
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Once I visited the Aveda Arts & Sciences Institute in Austin, I had high hopes for a refreshing hair salon experience, especially given its stellar reputation for student training. However, I left feeling a bit disappointed. While I understand that it's a school and the students are still learning, I expected a bit more professionalism and transparency. The quality of the service just didn't meet my expectations. I really want to support the students and the Aveda brand, but I believe they should focus more on ensuring that their customers feel valued. It could make such a difference! Overall, I think they need to step up the professionalism and quality of service if they want to shine in this vibrant St. Johns community.

Holly C.
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I have to say, my experience at the Austin location was a bit disappointing. I went in expecting to easily exchange a defective product, but what I encountered was far from ideal. The staff seemed overwhelmed and rather dismissive of my concerns. Instead of receiving understanding or support, I felt met with rudeness, which really put a damper on my visit. Customer service is such a crucial part of any business, and it seems like there’s definitely room for improvement in training staff to handle these situations better. I appreciate the focus on holistic wellness and beautiful services they offer, but when the customer service doesn't match that standard, it really affects the entire experience. I would love to see them provide better training for their team on how to approach customer issues more empathetically, especially since they are in the wellness industry here in St. Johns, Texas. Overall, I left feeling frustrated and without a resolution, which is not the experience I was looking for.

+15123208080
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6001 Middle Fiskville Rd, Austin, TX 78752

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