Atrium Health Integrative Medicine

I wasn't sure what to expect when I first arrived for my appointment. I had been dealing with some lingering health issues post-surgery, and after hearing about the potential benefits of acupuncture and health coaching, I thought I’d give it a shot. Unfortunately, my experience felt more frustrating than fruitful. The staff interaction was lacking; I felt dismissed and unimportant during my visit, which only added to my stress. The acupuncture session itself was fine, but without the supportive environment I hoped for, it felt a bit like a band-aid on a much bigger issue. I left wishing I had felt more seen and heard. While I appreciate the holistic approach they promote, I can’t say I’d return after this experience. They really could benefit from improving their communication and support systems if they want to create a welcoming space for healing.

After experiencing a bit of a mix-up with insurance billing related to childbirth, I felt compelled to share my thoughts. On one hand, the services offered here have been beneficial, especially the workshops related to stress management. However, when it came to my refund for an overpayment, the process felt sluggish and communication was lacking. I found myself frustrated as I awaited a response. I understand that handling insurance can be complex, but improving the speed of refund processing and keeping clients updated would be a significant step in enhancing their service. I occasionally find myself here for health coaching too, and I appreciate the holistic approach they take, but I do hope they can streamline the financial aspects more effectively in the future.

I’d heard so much about how impactful integrative medicine could be, so when I found myself feeling under the weather recently, I thought it was the perfect opportunity to give it a try. Walking in, I was looking for a warm, welcoming atmosphere and a staff that felt genuinely caring. Unfortunately, that’s not what I experienced. While the services offered seemed promising, my interaction with the staff left a lot to be desired. They were unfriendly and not very helpful, which only added to my disappointment. I arrived hoping for a holistic approach that combined acupuncture and health coaching, but the lack of communication from the staff made it hard to feel reassured about my treatment plan. I wanted to feel listened to and supported, especially given my health concerns, but instead, I mostly felt dismissed. After my treatment, I realized that effective communication is crucial in any healthcare setting, and this was sorely lacking. I hope they can work on improving the quality of their service and create a more positive environment for future patients. It would make such a difference in the overall experience. It's a shame, because I believe in the principles of integrative medicine and the potential it has to help so many. But my experience left me feeling more confused than cared for.