Ann Arbor YMCA

I was pleasantly surprised by the array of services offered at the facility, but my experience took a turn when I sought a refund for my parking pass deposit. Despite my hopes, the customer service I encountered left much to be desired. I felt completely ignored while trying to resolve my issue, and I left without any clarity or resolution. It was frustrating to not receive what was promised, and I really think they need to work on their communication and customer care. The atmosphere in the facility itself is nice, but the staff could definitely use a refresher on how to treat patrons better.

I was pleasantly surprised by my experience at the Ann Arbor YMCA! It’s in a great spot, and I love that it’s less crowded than some of the other gyms around here. I occasionally drop in for a workout, and every time I do, the staff are so friendly and welcoming, really adding to a positive atmosphere. I’ve been focusing on fitness improvement and have enjoyed their Pilates classes—they’re a perfect blend of strength and flexibility. My only wish would be for them to open a bit earlier on Sundays, maybe at 7 AM, so I could squeeze in a morning session. Overall, it's a fantastic place to get moving and stay healthy!

I’ll never forget my first visit. The facilities were clean and well-maintained, making it a pleasure to work out there. I was pleasantly surprised by the variety of community programs available, especially the fitness classes tailored for different needs, like arthritis exercises and LIVESTRONG for cancer survivors. It felt good to see so many people participating in activities that promote health and wellness. The staff were incredibly friendly, always ready to lend a helping hand or offer guidance. This place truly fosters a sense of belonging and encourages community engagement, which makes me look forward to returning!