24 Hour Fitness

I couldn’t believe the state of cleanliness at the gym during my visits. As someone who’s serious about fitness improvement, I found it frustrating to navigate through clutter and unkempt areas. Despite being a member, I had to confront the manager about the lack of hygiene, and it seemed like a tough conversation. The facilities definitely need a dedicated cleaning staff to keep up with usage. I really hope they take this feedback seriously because I want to love coming here, but until then, I’ll have to consider my options.

I was blown away by how difficult it was to cancel my membership. It felt almost impossible! I accessed the website and tried to figure out the cancellation process, but it was nowhere to be found. I even reached out to customer service, hoping for a quick resolution, but I felt completely ignored. It’s frustrating because my initial experience with the gym was positive. I enjoyed the classes, especially the BODYPUMP sessions, but this has really tainted my view. It would be fantastic if they could implement an online cancellation feature. Until then, I can’t recommend this place. A gym should support its members in leaving just as much as it does in joining.

Right from my first visit to the gym in Santa Monica, I had high hopes for a great fitness journey. However, I was disheartened to find the locker rooms were not as clean as I expected and the equipment seemed to be due for some serious maintenance. It's such a shame because the collection of classes, like Zumba and HIIT, had the potential to be really enjoyable. I approached the manager with my concerns, but unfortunately, the interaction left me feeling a bit brushed off. After a few visits and the same issues arising time and again, I made the tough decision to cancel my membership. If they could just tidy things up and better maintain their facilities, it could be a fantastic place to work out.